30 Day Money Back Guarantee
Guarantee and Cancellation policy
PLEASE READ THIS GUARANTEE AND CANCELLATION POLICY CAREFULLY BEFORE USING THIS WEBSITE.
This Guarantee and Cancellation Policy was last modified on September 28, 2017
10 Day Money Back Guarantee and Refund Policy
If you have purchased a premium theme or the personal coaching package, the Create Your Website Master Class (CYWMC) comes with a 10 day no questions-asked money back guarantee.
If you are not happy with your class for any reason, please contact firstname.lastname@example.org and we will initiate the process of your refund minus an administrative fee of $20USD for the cost of processing your refund. Upon leaving the class, we do appreciate any feedback you can provide for your decision and will send you a link to a Google form that you can fill out to help us address any issues you might have that would improve our class for future students.
If you have paid any extra fees for coaching these fees are non-refundable as they are fees for time already purchased.
If you have procured any additional web design services outside of the CYWMC structure, these fees are non-refundable as they are fees for work already begun and/or completed. You will be invoiced for any additional work that may have been completed prior to delivery.
If you have paid for additional hosting, these fees are non-refundable as these are charges for time and storage already used.
If you use your CYWMC website and/or hosting account and/or Basecamp account for any purpose violating our Terms of Service your fees are non-refundable and your accounts will be suspended immediately and without notice and (pending investigation) terminated at our sole discretion.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your enrolment in the CYWMC will be suspended without notice. A $50USD chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued because of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
If you have any questions about our guarantee or cancellation policy contained in this document, please e-mail email@example.com and we will endeavour to be of immediate assistance.
Do you have more questions?
Be in touch and we will be happy to help!
38 Dogwood Drive
Tillsonburg, ON N4G 5S7